Shipping Policy

Effective Date: November 13, 2026

Last Updated: November 13, 2026

Eskvilo provides standard international shipping to supported countries and regions. This Shipping Policy explains our delivery coverage, shipping charges, free-shipping eligibility, order preparation, estimated delivery times, shipment tracking, and available assistance when delivery problems occur.

1. Where We Deliver

Eskvilo currently offers standard international shipping to the following countries and regions:

North America

  • United States
  • Canada

Europe

  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Ireland

Oceania

  • Australia
  • New Zealand

Asia

  • Japan
  • Singapore

Shipping eligibility is determined by the destination country or region and the complete delivery address entered during checkout.

Customers can confirm delivery availability by selecting their shipping destination and entering their delivery information. Only destinations for which a valid shipping option is offered can be used to complete an order.

The available delivery area may exclude certain remote locations, restricted territories, islands, military addresses, postal districts, or other addresses that cannot be served by the available delivery network.

Delivery coverage within a listed country or region is subject to postal code eligibility, product restrictions, and available carrier services.

A destination that does not appear in the checkout selector should be treated as unavailable for online delivery unless our customer-support team confirms another arrangement.

2. Shipping Charges and Free Shipping

Eskvilo offers standard international shipping and free standard shipping on qualifying orders.

Free Shipping Threshold

Free standard shipping is available on eligible orders with a merchandise subtotal of US$69.00 or more.

This free-shipping offer applies to eligible delivery addresses in the countries and regions listed in Section 1 of this Shipping Policy.

The qualifying merchandise subtotal is calculated after all applicable discounts and promotional codes have been applied, but before shipping charges, taxes, customs duties, and other applicable fees.

Orders with a merchandise subtotal below US$69.00 are subject to the applicable standard shipping charge.

Shipping Rate Summary

Order Merchandise SubtotalStandard ShippingUS$69.00 or moreFree standard shipping on eligible ordersBelow US$69.00Shipping fee calculated at checkout

For orders that do not qualify for free shipping, the delivery cost is calculated according to the destination, available shipping service, and order details.

The applicable shipping charge will appear in the checkout summary before payment. Customers should review the final amount before completing their purchase.

Customers shopping in a currency other than US dollars may see the applicable free-shipping threshold or shipping charges in their selected checkout currency.

Free Shipping Conditions

Free shipping is subject to delivery eligibility, product restrictions, and available carrier services.

Certain remote locations, oversized products, or shipments requiring special handling may be excluded from free standard shipping.

Free shipping is not automatically applied merely because an order contains multiple products. The order must meet the qualifying merchandise subtotal and any other applicable conditions displayed at checkout.

From time to time, Eskvilo may offer additional shipping promotions. Where a promotional offer specifies different qualifying order amounts, eligible destinations, or product exclusions, the conditions displayed with the relevant offer and at checkout will apply.

A promotional shipping benefit cannot be assumed to apply to every destination or every product.

Free standard shipping does not include customs duties, import taxes, VAT, GST, or other destination-based charges unless expressly stated otherwise.

3. Order Handling Before Dispatch

After payment has been successfully confirmed, orders normally require 1–3 business days for preparation.

During this period, the order may undergo payment verification, address review, merchandise preparation, packaging, and dispatch processing.

Business days refer to ordinary working days and exclude weekends and applicable public holidays.

An order placed outside normal working days will generally enter the preparation process on the next business day.

During holidays, promotional events, or periods of unusually high order volume, additional preparation time may be required.

The order-preparation period is separate from the transportation period.

4. Estimated Delivery Period

Following dispatch, standard transportation is estimated at 7–15 business days.

The estimated delivery timeframe consists of order preparation and carrier transportation, as outlined below:

Shipping StageEstimated DurationOrder Preparation1–3 business daysStandard Shipping Transit7–15 business daysTotal Estimated Delivery Time8–18 business days

The transportation period does not begin when the order is placed. It begins after the package has been dispatched.

The total estimated delivery period includes both order preparation and carrier transportation.

Free standard shipping and paid standard shipping generally follow the same estimated preparation and transportation periods unless otherwise stated during checkout.

These figures are estimates rather than guaranteed delivery dates. The actual delivery time may vary according to destination, customs procedures, transportation capacity, weather, holidays, seasonal demand, and other delivery conditions.

5. Shipment Notifications and Tracking

Where tracking is provided for an order, the relevant shipment information will be sent through the available order communication channel associated with your purchase.

Tracking records are maintained by the applicable carrier. Updates may not appear immediately after dispatch, particularly while the shipment is being registered or transferred between facilities.

For orders containing multiple items, products may be shipped in separate packages. Each package may have a separate tracking reference and may arrive at a different time.

Customers should review each available tracking reference independently.

If you need help locating an order, contact us at service@eskvilo.com with the order number and checkout email address.

6. Delivery Address and Recipient Information

Customers are responsible for reviewing their delivery details before confirming payment.

A complete address should contain the recipient's name, street information, building or unit number where applicable, city, state or province where required, postal code, and destination country.

If you discover an error after ordering, contact our support team immediately at service@eskvilo.com.

Please include your order number and the corrected delivery address.

We will consider an address amendment if the order has not progressed beyond the point at which a change can be made. Once the carrier has accepted the package, redirection may be unavailable.

Additional delivery charges arising from an incorrect or incomplete address may be considered according to the circumstances and applicable law.

If delivery fails because of incomplete or incorrect recipient information, we will review the circumstances and explain the available reshipping or return options.

7. Customs, Import Duties and Local Taxes

Cross-border deliveries may be subject to customs declarations, inspections, import duties, VAT, GST, carrier handling fees, or other government-imposed charges.

The treatment of these amounts depends on the destination country's rules and the tax or shipping arrangements disclosed during checkout.

Unless the checkout clearly indicates that the relevant charges have been prepaid or included, the recipient may be responsible for amounts assessed by the destination authorities or carrier.

Customs authorities determine their own assessment procedures and processing times. Eskvilo cannot guarantee that an international parcel will pass through customs without additional review or charges.

Customers should review the import requirements that apply to their delivery destination.

Qualifying for free standard shipping does not automatically exempt an order from customs duties, import taxes, or other destination-based charges.

8. Delivery Delays

Delivery estimates may be affected by circumstances such as:

  • Severe weather or natural events.
  • Carrier network congestion.
  • Customs inspections or clearance delays.
  • Public holidays and seasonal shipping volumes.
  • Incomplete recipient information.
  • Transportation interruptions or local restrictions.
  • Remote-area delivery arrangements.

If an order is taking longer than expected, review the available tracking details and contact our support team at service@eskvilo.com if further assistance is required.

Please provide your order number and any relevant tracking information so that we can review the shipment.

Where a delay affects a legal delivery deadline, the remedies required by applicable law remain available.

9. Missing or Unreceived Packages

If tracking indicates delivery but you have not received the package, check the delivery address, mailbox, reception area, parcel locker, and other customary delivery locations.

You may also check whether another household member or building representative accepted the parcel.

If the package remains missing, contact Eskvilo and provide your order reference and tracking information.

We will review the available delivery records and, where appropriate, make inquiries with the applicable carrier.

A carrier's delivery notification does not automatically establish that a package has been received by the customer or eliminate any delivery rights available under applicable law.

We will take appropriate steps based on the shipment circumstances and applicable consumer obligations.

10. Damaged, Incomplete or Incorrect Deliveries

Please inspect your order after receipt.

If the merchandise arrives damaged, contains missing components, or differs from what you purchased, notify us promptly at service@eskvilo.com.

Please provide:

  • Your order number.
  • A description of the reported problem.
  • Photographs of the item and packaging, where available.

We will assess the reported issue and explain the appropriate return, replacement, refund, or other available remedy under our Return & Refund Policy and applicable consumer-protection requirements.

11. Undeliverable Shipments

A parcel may be returned or delivery may fail because of an incomplete address, unsuccessful delivery attempts, destination restrictions, customs clearance issues, or other circumstances.

If a shipment cannot be delivered, contact us for assistance at service@eskvilo.com.

We will review the available shipment information and explain the possible resolution, which may include reshipping, returning the merchandise, or another appropriate remedy.

Any additional charges or proposed resolution will be assessed according to the reason for the failed delivery and the consumer rights applicable to the transaction.

12. Shipping Questions

For delivery estimates, shipping eligibility, shipping charges, free-shipping offers, tracking assistance, or shipment problems, please contact:

Email: service@eskvilo.com

Telephone: +86 16681937542

Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time)

Please provide your order number when requesting assistance.

13. Business Identification

Operating Company: Guangzhou Xuanliang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAK8K4P85Y

Company Address: Room K427, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province, China

Website: https://eskvilo.com