Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Get in Touch with Eskvilo

Whether you have a question before ordering or need assistance with a purchase you have already made, Eskvilo welcomes your inquiry.

Our customer service team is available through the following channels:

Customer Service Email: service@eskvilo.com

Telephone: +86 16681937542

Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://eskvilo.com

Assistance with Purchases

For questions concerning an existing order, please include your order number and the email address used when placing the purchase.

Our team can assist with:

  • Order confirmation and purchase information.
  • Payment and checkout inquiries.
  • Delivery arrangements and shipment tracking.
  • Requests to change or cancel an order.
  • Return and refund applications.
  • Damaged, missing, or incorrectly supplied merchandise.
  • General questions about using our website.

Before Sending a Return

Please contact us and obtain return instructions before mailing any merchandise. Our team will explain the applicable procedure and provide the designated return destination when a return is authorized.

The business registration address below is provided for company identification and should not be assumed to be the return parcel destination.

Company Information

Brand: Eskvilo

Operating Company: Guangzhou Xuanliang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91440118MAK8K4P85Y

Company Address: Room K427, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

A Note on Secure Communication

Please do not send your account password, one-time verification codes, or complete bank-card information through ordinary email.

When contacting us about an order, provide only the information reasonably necessary to identify your purchase.

Thank you for choosing Eskvilo. We appreciate the opportunity to assist you.